Ecommerce operations specialist
Shopify, Zoho, automation, support workflows, and the operational infrastructure that keeps ecommerce businesses running smoothly.
An example paid Shopify order is received by webhook, transformed, and synced into Zoho Books as an invoice, Zoho CRM as a customer and order, and Zoho Inventory as a stock adjustment, with no manual entry.
shopifyOrder #10324
Sony WH-1000XM5
Wireless headphones
Payment captured
Automated workflow
Receive, transform, syncInvoice created
Customer and order synced
Stock adjusted
Two platforms, three stages. The middle one is where most of the value is, and it is the one most setups never get to.
Built and configured from scratch.
Store build, theme setup, product and collection structure, payments, shipping, and KWD priced to three decimals. Migration from WooCommerce, Salla or a spreadsheet.
CRM, Inventory, Books and Desk configured around how the business actually runs, with your own fields, stages and layouts rather than the default install.
Where most of the manual work lives.
Orders, stock, invoices and tickets moving between the two on their own, so nobody retypes an order into a second system at the end of the day. When an off-the-shelf connector does not fit, I build the one that does.
Monthly, as the business changes.
Theme and app changes, checkout fixes, new collections and campaigns, and someone to call when an order does not go through.
New workflows, Deluge functions, custom modules, and the reports people start asking for once they trust the data.
How it starts
A fixed-scope look at what you run now, what it costs you in time, and what it would take to fix.
A defined build with a start, an end, and a handover you can actually use.
Monthly hours for the changes that come after launch.
The stack behind the integrations: source control, cloud, containers and configuration, alongside the platforms your business already runs on.
Daily numbers, orders as they arrive, and fulfillment in one place.Illustrative example with sample data.
A storefront dashboard showing the day's sessions, sales in Kuwaiti dinar, order count and conversion rate, above a list of recent orders. A new paid order arrives and is marked fulfilled.
One queue for every channel, with first response measured in minutes.Illustrative example with sample data.
A support desk dashboard showing tickets received and answered across a day, peaking in the evening, above the open queue, median first response time, and an overdue count of zero.
A CRM built around how Kuwaiti property is actually addressed and let.Illustrative example with sample data.
A property pipeline board with Available, Reserved and Rented columns, holding Kuwaiti properties listed by area and block with monthly rents in Kuwaiti dinar. A Salmiya apartment moves from Available to Reserved and its agreed rent appears.
Ticketmaster · Kuwait · 2024-25
On-site IT support for ticketing platforms during the 26th Arab Gulf Cup. Live-event operations, incident response, and fraud prevention across venues.
Education publisher, Kuwait · Node.js · PostgreSQL · In production
Middleware bridging Shopify, VitalSource, and Zoho Inventory: automated license fulfillment, refunds, catalog sync, and a multi-tenant self-service portal for universities.
Personal · Next.js · Spline · GSAP · Live
Interactive 3D tribute to Oracle Red Bull Racing with an immersive telemetry-style interface and a dynamic RB20 car experience.
Open source · TypeScript · Python
A service to fetch tracks and playlists from Spotify, YouTube, and SoundCloud.
I'm Ali Oudah, an ecommerce operations specialist based in Kuwait. I connect Shopify, Zoho, inventory, support, and automation into dependable day-to-day operations. I also mentor students in Python and JavaScript through the CODED youth program.
Experience
Tell me what you are running and what is not working, and I will tell you how I would fix it.
Kuwait City, now
Sunday to Thursday, UTC+3.
